Looking after your home through autumn

When you report a problem, describe its location, when it started and whether it is getting worse. Photos can help, but only take them if it is safe and avoid including other residents or private information.

Do not attempt electrical or gas repairs yourself. Where there is immediate danger, contact the appropriate emergency service rather than waiting for a routine enquiry to be answered.

Keep exits and communal routes clear. Be considerate about noise and shared facilities, and raise concerns through the agreed housing contact rather than allowing disagreements to escalate.

If a cleaning or maintenance issue affects a communal area, explain how it is affecting residents. The right response depends on the property, the nature of the issue and the responsibilities set out in the housing agreement.

If someone is finding it difficult to manage their housing arrangements or day-to-day routines, a timely conversation can help identify suitable next steps. Supported accommodation is not the same as a care service, and support arrangements should be explained clearly.

Anchor Housing works across social housing, supported accommodation and residential and commercial lettings and sales. Contact the team about your circumstances; eligibility, availability, costs and any support offer must be confirmed individually.